Cygnet Admin UK Limited Privacy Policy

Most recent review: 12 March 2024.

We are: 

Cygnet Admin UK Limited 

Registered Office Address: Ty Caer Wyr, Charter Court, Phoenix Way, Enterprise Park, Swansea, United Kingdom, SA7 9FS (company registration number 14729086).


Personal information is information that can be used to identify a living person and includes your name, contact details and financial information.  

Please read this Privacy Policy carefully and in conjunction with the Terms of Use of the website [insert LINK]. By using and accessing this website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy and to the Terms of Use of the website. If you do not agree to this Privacy Policy, please do not supply any personal data through this website.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

We are committed to protecting your privacy.  We will hold your personal information securely and in line with the UK General Data Protection Regulation and the Data Protection Act 2018.  We will only transfer your personal information to third parties with your explicit consent.  

We currently collect and process the following information:

  • Name, 
  • Date of birth,
  • email address, 
  • postal address, 
  • demographic information such as preferences and interests
  • social media account names, 
  • bank account or credit card or debit card details,
  • shipping and billing addresses, Shopify account details.

How we get the personal information:

The personal information we process is either provided to us directly by you for one of the following reasons: 

  • To sign up to our distribution list to receive updates on our products and activities;
  • To purchase our products directly from us on our website; and
  • To participate in promotions we run.

Alternately we may obtain information about you from third parties acting on our behalf as data processors, including from service providers, such as:

  • Companies who support our website and services.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

We use the information that you have given us in order to:

  • Keep you updated on our activities and products;
  • Improve our products and services;
  • Supply you with goods you purchase; 
  • Contact you for market research purposes by email; and 
  • Administer promotions and award prizes. 

In addition to the specific uses set out above, we may use information we collect about you to communicate with you, provide our services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend our rights, and the rights of our users or others.

How we disclose your personal information:

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include disclosing to third parties who perform services on our behalf (e.g., fulfilment and shipping of goods you have purchased, samples you have requested, or prizes that you have won, IT management, payment processing, customer support, cloud storage).

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen by opting in to receive communications from us.  You can decide you want us to stop sending you promotional information at any time by clicking on the link at the base of any of those communications or by emailing us at  Please allow 1 week for such instructions to be processed.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You are able to remove your consent at any time. You can do this by contacting
  • We have a contractual obligation.  

How we store your personal information 

Your information is securely stored by us and only accessed by people within the company who need to access the personal data.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We keep your personal data for the time periods as set out below:

Type of data

Retained for what purpose

Retained for how long

Name, email

Distribution List/ eCRM/Mailing List

2 years or when you unsubscribe, whichever is sooner.

Name, financial details

Purchasing products

6 years (for tax purposes).

Name, email, social media

Entering promotions

3 months after end of promotion.

Links to other websites:

Our website may contain links to other websites that we think you might be interested in.  Please note that if you follow one of these links, you will leave our website.  We do not have control over the content of third-party websites and we are therefore not responsible for the protection of any personal data you might provide to such a third party website.  Any personal data you supply to a third-party website would be subject to the terms and conditions of that third party website, and your personal data would be collected, stored and protected under the terms of that third party website.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the te right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us as follows:

By post: Data Privacy Officer, Cygnet Admin UK Limited, Ty Caer Wyr, Charter Court, Phoenix Way, Enterprise Park, Swansea, United Kingdom, SA7 9FS 

Or by email:

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO’s helpline number: 0303 123 1113

The ICO’s website:


In addition to the personal information you supply to us, we also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Please see the list of cookies together with their purpose:

Functionality (NID), CGIC, SOCS.
Security (SID), Analytics (NID) _GA
Advertising (NAID), IDE, DSID.
Personalisation: UULE, NID.